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1.
How many houses have you built in the last three years,
by year?
This question will show you how busy a builder is at
this time as well as where the business has been. There's
no right answer, but ask follow-up questions based on
the builder's answer. Ask about growth, satisfied customers
and what type of home the builder is best at.
2.
How many houses are you expecting to build this year?
Relate this answer to your first question about the
past three years. How much growth; types and prices
of homes; scattered site or developments?
3.
How long is it currently taking to deliver a house that
is similar to the one you might build for me?
Ask about permits, actual building times, weather factors
and other factors. Is the builder realistic and confident?
4.
Can you show me samples of your work?
You want to see the quality and execution the builder
has done in the past. This will also give you ideas
of possibilities and it may even help you to further
refine your vision of your dream house. Keep in mind
that you'll probably be looking at the builder's 'best
work', so if it doesn't measure up, it's best to move
on.
5.
How long have you been in business?
There's no right answer here, but you do not want to
be the guinea pig for a brand-new builder. The builder
should be in business long enough to develop a track
record for you to evaluate. Less than two years is probably
too short unless there is a very good reason to use
this builder.
6.
Can you provide references?
You will want to talk to two to four customers of any
builder you are seriously considering. Ask the customers
about their experience. Ask about construction time
promises, and always ask open-ended questions. Ask how
change orders were handled, and if prices for change
orders were fair. Key question: Would you build another
house with this builder? Any hesitation or qualification
to this question needs a lot of explanation. Ask about
the relationship with the builder and foremen. How did
the builder react when things did not go as planned?
How did the builder react to change orders?
7.
Who are your bankers, and if I called them, what would
they tell me about your financial strength?
This is a good question to watch for the builder's reaction.
Hesitation here usually is cause for further research.
Most reputable builders have a good relationship with
their banks. If you check with the bank, ask the builder
for the name of their account officer. Ask the account
officer, "Is the builder's relationship with you satisfactory?"
and "Would you build a home with this builder?" Listen
carefully to what and how it is said.
9.
Under what circumstances do you allow site visits?
Must you have an appointment,
or is it okay for you to just "show up"? Either approach
is fine, as builders have insurance reasons for asking
for prior notice. Consider walking through current projects
"after hours" to see the builder's work in progress.
Make sure there is a temperament match here.
10.
How do you handle problems after construction is completed?
No home is ever perfect. Ask about callbacks policy,
punch list corrections and warranty service. Ask who
is responsible for appliances, heating and air conditioning
and other installed options. Get a good feel for an
individual builder's procedure for handling issues after
the fact. Get a sense for the builder's attention to
detail, and the builder's willingness and ability to
meet deadlines and commitments for follow-up on problems.
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